Privacy Policy

The Detailing Autohaus ("we", "us") is a vehicle detailing, paint correction and ceramic coating studio based at 38 Hope Street, Rotherham, S60 1LH. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the "controller" of the personal data you provide to us.

You can contact us about anything in this policy at Chaybusiness@outlook.com or by phone on +44 7903 977957.

When you submit an enquiry, book a consultation or contact us, we collect the details you choose to give us, which may include:

• Your name, email address and phone number
• Your vehicle's make, model, mileage, storage and usage details
• Your desired finish, budget and any message or requirements you share
• Records of our communications with you, including quotes and booking confirmations

We also collect limited technical information when you browse this website, described under "Analytics and cookies" below.

We use your information to:

• Respond to your enquiry and prepare an accurate quote or recommendation
• Arrange and confirm bookings, and send you a confirmation email
• Contact you by email, phone or text message about your enquiry or booking
• Keep records of work carried out on your vehicle, where relevant
• Meet our legal, accounting and insurance obligations

We rely on your consent (for example, when you submit an enquiry form) and our legitimate interests in running the business (for example, keeping records of customer work) as the legal bases for processing. We will never sell your data or send you marketing you have not asked for.

We only share your data with trusted providers who help us run the studio, and only to the extent necessary:

• Our website and database hosting provider, which stores enquiry records
• Email and text message delivery providers, used to send you confirmations and to notify the studio of new enquiries
• Analytics providers, described below, subject to your cookie choices

We may also disclose information where required by law. Our providers may process data outside the UK; where they do, appropriate safeguards such as standard contractual clauses apply.

This website uses Google Analytics and the Meta (Facebook) pixel to understand how visitors find and use the site, so we can improve it. These tools place cookies on your device and collect information such as pages viewed, approximate location and device type.

When you first visit, you choose whether to allow these cookies through our cookie banner. If you decline, analytics cookies stay switched off and only strictly necessary storage (such as remembering your cookie choice) is used. You can change your decision at any time by clearing your browser storage for this site and choosing again.

Enquiry records are kept while they are relevant to your potential or actual booking, and for up to 24 months afterwards in case you return to us. Records connected to work we have carried out are kept for up to 7 years where needed for tax, warranty and insurance purposes. Analytics data is retained according to the settings of the analytics providers described above.

Under UK data protection law you have the right to:

• Ask for a copy of the personal data we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your information
• Object to or restrict our processing, or ask us to move your data to another provider

To exercise any of these rights, email Chaybusiness@outlook.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

We may update this policy from time to time as the studio or the law changes. Any updates will be published on this page with a revised date.