Refund Policy

Because every detail at The Detailing Autohaus is a bespoke, made-to-order service — prepared specifically for your vehicle, booked into a single studio and carried out by one dedicated detailer — all payments, including deposits and balances, are non-refundable once a booking is made.

This is standard practice for specialist detailing studios: once your slot is reserved, that time cannot be resold, and materials and studio time are committed to your vehicle. Please be certain of your vehicle's requirements before booking — we are always happy to advise before you commit.

We understand plans change. If you need to move your appointment, contact us as early as possible — ideally at least 72 hours before your slot. Provided we receive reasonable notice, we will transfer your booking to a new date at no charge, subject to studio availability.

Cancellations made with less than 72 hours' notice, or non-attendance on the day, may forfeit the booking or require a new deposit to rebook, as the reserved studio time cannot be filled at short notice.

Although payments are non-refundable, you will never be asked to accept work you are not happy with. Before any vehicle leaves the studio, we carry out a final inspection with you under proper lighting.

If you identify a genuine fault with the work — for example, a defect we agreed to correct that remains unresolved — we will rectify it at no additional cost. Any concerns raised after collection should be made within 7 days, ideally with photographs, so we can assess and correct the issue.

• Pre-existing paint damage, stone chips, dents or corrosion that was present before your vehicle arrived
• Damage caused after collection, including automatic car washes, improper washing or third-party work
• Fair wear and tear on ceramic coatings, which are protective — not scratch-proof — and require the maintenance set out in your care guide
• Change-of-mind cancellations after the 72-hour notice window

Where a deposit is required to secure a booking, the amount will be confirmed with you at the time of booking. Deposits are deducted from your final balance and, in line with this policy, are non-refundable except where we cancel the appointment ourselves.

If we need to cancel or move your booking for reasons within our control, you will be offered a priority reschedule at your convenience.

If anything here is unclear, or you'd like to discuss your specific booking, contact us at Chaybusiness@outlook.com or by phone on +44 7903 977957.