Terms & Conditions

These terms apply to all services provided by The Detailing Autohaus ("we", "us") — including vehicle detailing, paint correction, ceramic coating and maintenance services — and to your use of this website. By booking a service or submitting an enquiry, you agree to these terms.

Our full data practices are described in our Privacy Policy, and our payment and cancellation terms in our Refund Policy.

All quotes and package recommendations are based on the vehicle information you provide and, where needed, an in-person inspection. Final pricing may be adjusted if the vehicle's condition differs materially from what was described — for example, heavier contamination or more extensive paint defects than expected. We will always discuss this with you before carrying out additional work.

A booking is confirmed only when we acknowledge it directly by email, phone or text message. Submission of an enquiry form alone does not reserve a studio slot.

Rescheduling with at least 72 hours' notice is free of charge, subject to availability. Cancellations with less than 72 hours' notice, non-attendance, or failure to make the vehicle available as agreed may forfeit the booking or deposit. As all services are bespoke and studio slots are limited, all payments are non-refundable once a booking is made — see our Refund Policy for full details.

• You confirm the vehicle is your own, or that you have the owner's permission for the work to be carried out
• You remove all personal belongings and valuables before drop-off; we cannot accept liability for items left in the vehicle
• You disclose any known paint damage, prior repairs, wraps, vinyl, or aftermarket coatings, as these affect what correction and protection can safely achieve
• You collect the vehicle on the agreed date; storage after the agreed collection day may incur a daily charge, which we will confirm in advance

We always aim for the best achievable finish, but paint correction works within the limits of your paintwork: paint thickness, prior machine polishing and manufacturing variation mean some defects may be improved rather than fully removed. We will advise honestly on what is achievable for your vehicle before work begins.

Ceramic coatings are durable protective layers, not scratch-proof armour. Longevity depends on storage, usage and washing habits. Following the aftercare guidance provided with your service is a condition of any workmanship expectations we discuss with you.

We take every precaution with your vehicle and hold appropriate insurance. Our liability for any claim arising from our work is limited to the value of the service carried out, except where the law does not permit such limitation. We are not liable for pre-existing damage, or for damage arising after collection from third-party work, automatic car washes or improper washing methods.

When you submit an enquiry or booking form, contact us, or accept our quote, you consent to The Detailing Autohaus collecting and using the personal details you provide — such as your name, contact details, vehicle information and requirements — to respond to you, prepare quotes, arrange bookings and keep records of work carried out.

Your data consent also covers communications you would reasonably expect as part of your enquiry or booking: confirmation emails, appointment reminders and follow-up messages about the work you have asked us about. We will never sell your data or add you to marketing lists without your explicit permission, and you can withdraw consent at any time by emailing Chaybusiness@outlook.com. Full details of what we collect, how long we keep it and your rights are set out in our Privacy Policy and Form Consent Policy.

All content on this website — including photography, text and the results library — belongs to The Detailing Autohaus and may not be copied or reused without permission. Vehicle photographs shown on this site feature our customers' cars and are published with their consent. Prices shown are in pounds sterling and may be updated from time to time; the price confirmed at booking applies to your service.

These terms are governed by the laws of England and Wales. If you have a concern about any aspect of your service or these terms, please contact us first at Chaybusiness@outlook.com or on +44 7903 977957 and we will work to resolve it.

We may update these terms from time to time. Any changes will be published on this page with a revised date, and the terms in force at the time of your booking apply to that booking.